Refunds & Cancellations

Order cancellation

You can cancel an order free of charge any time before it is dispatched — usually within 24 hours of placing it. Email or WhatsApp us with your order number. Once the parcel has been handed to the courier, the order can no longer be cancelled; you may return it instead after delivery.

No returns on pre-orders

Our drops are produced in small batches against pre-orders, so returns are not accepted once an order has been dispatched. Please check the Size Guide before ordering — we are happy to help you pick a size over WhatsApp.

Replacements only: if you receive a wrong item, a manufacturing defect, or a parcel damaged in transit, write to us within 48 hours of delivery with unboxing photos or a short video and we will replace it or refund you in full.

Not eligible for return or exchange

Change of mind, ordering the wrong size, all pre-order and made-to-order items, items that are washed, worn, altered or damaged after delivery, products returned without tags, and clearance or final-sale purchases.

Refund timeline and method

For cancellations before dispatch, and for approved damaged, defective or wrong-item cases, the refund is initiated to your original payment method within 1–3 working days of approval. Refunds are credited back through our payment gateway and typically reflect in your bank or UPI account within 5–7 working days. All refunds are made in Indian Rupees (INR / ₹) for the amount actually paid.

For cancellations before dispatch, the full amount including shipping is refunded. In approved defective, damaged or incorrect-item cases, shipping and packaging charges are refunded as well.

Failed or duplicate payments

If money was debited but your order was not confirmed, it is usually auto-reversed by your bank within 5–7 working days. If it isn't, contact us with the transaction reference and we will get it settled.

How to raise a request

Write to us from the Contact Us page with your order number and photos where relevant. We reply within 24–48 working hours.